© 2017 by Fox and Hounds Pet Services

512-541-7938

2121 Lohmans Crossing Rd Ste 504, Box 137
Lakeway, TX 78734

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Terms of Use

By using this website, you accept these Terms of Use. Please review them carefully before using any part of this site. Fox and Hounds Pet Services, LLC may revise these Terms of Use.  Please revisit this page periodically to review the current Terms of Use. If you do not accept these terms, please do not use this website.

Terms & Conditions

Due to the extreme unpredictability of animals, Fox and Hounds Pet Services, LLC and Pet Sitters cannot be held responsible for any unusual mishaps (i.e., pet’s refusal to take medication, escaping from the yard, biting, eating or destroying household items, damage to inside/outside of home, personal injury/accidental death). If Client requests pet(s) to have outside access, Client releases Fox and Hounds Pet Services, LLC and their Pet Sitters from all liability for loss, injury or death to pet(s). Client is liable for injury or damage to Third Parties.

 

All photos taken are the property of Fox and Hounds Pet Services, LLC.

Visit times are approximate and subject to change based on the needs of all pets under the Pet Sitter’s care. Pet Sitter is entrusted to use best judgment in caring for pet(s) and home, in the event of an emergency, inclement weather or natural disaster. Fox and Hounds Pet Services, LLC and Pet Sitters will be held harmless for consequences related to such decisions.

 

In the event of injury or illness of your Pet Sitter, or other emergency circumstances where duties are unable to be performed, Client authorizes Fox and Hounds Pet Services, LLC to arrange for a back-up sitter to take over duties as outlined in this agreement.

Privacy Policy

Fox and Hounds Pet Services, LLC respects your privacy and will only collect, store and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, for example, to process your orders, provide service and support, and to share product, service, and company news, and offerings with you. We do not sell your personal information. We will only share your personal data outside of Fox and Hounds Pet Services LLC with your consent, as required by law to protect Fox and Hounds Pet Services, LLC, its clients, or the public, or with companies that help Fox and Hounds Pet Services, LLC fulfill its obligations with you, (such as veterinary assistance) and then only with partners who share Fox and Hounds Pet Services, LLC commitment to protecting your privacy and data. Please contact Fox and Hounds Pet Services, LLC with any privacy questions or concerns you may have. You may update your information at any time on your online profile (once available) or via our new client/revision form.

 

The information you provide will be kept confidential and used to support your relationship with Fox and Hounds Pet Services, LLC. We do not disclose your personal information to any outside organization for its use in marketing without your consent.  Information regarding you (such as name, address and telephone number or email address) or your order and the service or products you purchase will not be given out or sold to any outside organization for its use in marketing or solicitation without your consent.

Pricing Policy

Prices listed on www.foxandhoundspetservices.com are not final and are subject to change without notice. All clients will be presented with final pricing prior to approval of service and payment.

Payment Policy

Payment for all services are to be paid in full at time of booking. If payment is not received at the time of booking, your appointment is not guaranteed, and a $25.00 late fee may be added to your invoice. Payment must be received by the first day of service or service may not be provided.  Fox and Hounds Pet Services, LLC accepts Visa, Mastercard, AMEX, checks, or cash. There will be a $35.00 charge for all returned checks.  

 

Service Extension

If Client requests to extend services, Client guarantees payment at the same rate for all services provided, at the time of request, with a debit or credit card.

 

Tips

Although not required, if you wish to tip the Pet Sitter, please write a separate check in the Pet Sitter’s name or leave cash for your Pet Sitter.

Dog Walking Policy

Daily dog walks are billed at the beginning of each week. Clients with a credit card on file are invoiced at the beginning of each week; all others must pay in advance for service to continue.

Dog Walking Package Policy

Monthly dog walking packages are billed at the beginning of each month. Clients with a credit card on file are invoiced at the beginning of each month; all others must pay in advance. Any unused walks will be saved to the clients account as a credit toward future services and must be used within

Surcharge Policy

A last-minute surcharge of $10 will apply for all same-day service requests. An additional holiday charge of time-and-a-half will apply for visits made on the following holidays: New Year’s Eve, New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day.

Cancellation Policy

For early return and cancellation of service (for non-holiday reservations), a 24-hour notice is required or Client will be charged the rate of one visit. After cancellation fees, any remaining balance will be applied to future pet sitting visits only. No refunds will be given. All holiday reservations require a 7-day notice for changes and cancellations or Client will be charged for the services reserved. No credits will be given for early returns during holiday periods. All Thanksgiving, Christmas and New Year’s visits must be prepaid and cancellations are non-refundable.

 

Emergency Care Policy

In the event of pet illness or other medical emergency, and specified vet is unavailable, pet will be taken to closest vet or Emergency Care Hospital. Client understands, and agrees that attempts will be made to contact them in case of emergency, and if Client is unreachable, Pet Sitter has permission to authorize any care that the vet deems necessary for pet’s health, safety, and survival. Client agrees to reimburse Fox and Hounds Pet Services, LLC for any additional fees, and all costs relating to vet care during their absence, which may include x-rays, blood work, surgery and/or, other expensive procedures, as well as an emergency medical transport fee of $35.00.

 

In the event of pet death, all attempts to contact Client will be made. Pet cremation or burial can be arranged with Client’s consent.  If client is unreachable, Client authorizes Fox and Hounds Pet Services, LLC to make burial or cremation arrangements, and Client agrees to reimburse Fox and Hounds Pet Services, LLC for these and any other related costs.

 

For the safety of your pet and others, pets must have current vaccinations. Should Pet Sitter be bitten or otherwise exposed to any disease or ailment received from Client’s animal which has not been properly vaccinated, it will be the Client’s responsibility to pay all costs and damages incurred by the victim.

Extra Fees / Charges Policies

Fox and Hounds Pet Services, LLC reserves the right to invoice/bill, at $15.00 per half hour or any portion thereof, for additional time spent over stated visit time that is necessary for the care of Client’s pet(s) and home. This includes service and time for the following, but not limited to: all veterinary trips; pet illness; excessive clean-up resulting from pet incontinence, accidents or frequent vomiting; complications administering medications; obtaining pet food, medication or supplies; wait time for emergency home repair; search for pet(s) that escaped confinement.

 

This fee also applies if Client requests the Pet Sitter to return keys to Client upon returning home. The fee begins when the Pet Sitter leaves from his/her home to Client’s home, time spent at Client’s home, and ends when the Pet Sitter returns to his/her home.

 

Client will be held responsible for all expenses incurred and reimburse Fox and Hounds Pet Services, LLC upon return.

 

Multiple Pet Policy

Fox and Hounds Pet Services, LLC reserves the right to assign additional Pet Sitters in the event the number of pets exceeds the ability of a single Pet Sitter to provide expected care. An additional Pet Sitter will be added to each visit and compensated at their full rate. The Client will be held responsible for all expenses incurred and reimburse Fox and Hounds Pet Services, LLC upon return.

 

 

Outdoor Pet Policy

All pets housed outdoors or with outdoor access must have adequate shelter with access to shade and water. Dogs and cats must have tags or be micro chipped. In the event a pet escapes confinement Client understands and agrees that attempts will be made to contact them. If Client is unreachable, Pet Sitter has permission to extend the visit to search for pet as necessary. If the pet is recovered by animal control Client agrees to reimburse Fox and Hounds Pet Services, LLC for any additional fees and all costs relating to pet recovery during their absence, which may include vaccinations, fees and/or other expenses, as well as a transport fee of $35.00.

Key Policy

Two working copies of your house keys must be provided at time of registration / consultation. If you live in a gated community, you must provide a gate card, remote or appropriate access codes.

NO KEYS will be mailed. Keys will not be left outside of the home without your express written consent, with a signed waiver of liability agreement to hold harmless the Pet sitter and Fox and Hounds Pet Services, LLC of missing keys, or keys obtained by a third party. 

Keys will only be locked in Client’s home upon Client’s written request, and only if we have access codes to re-enter the home, in the event Client requires unforeseen, additional services.  We can also leave keys in a locked box on the client’s house premises.

 If Client prefers, the Pet Sitter, will return the keys upon client’s return, $15 will be charged for 30 minute increments, and any portion thereafter, from the time the Pet Sitter leaves to return the keys and the time they return to the Pet Sitter’s home. (This can be arranged at the time of the meet and greet and added to the bill in advance.)  If there is an emergency and the Pet Sitter is unable to return the keys, another Pet Sitter from Fox and Hounds Pet Services, LLC will return the keys as soon as logistically possible.  Arrangements will be made with the Client.

 

Should keys become unusable, lock malfunction, Client fails to leave a key or for any other reasons beyond Pet Sitter’s control, Fox and Hounds Pet Services, LLC, and Pet Sitters have authorization to employ the services of a locksmith to gain entry to the Client’s home on Client’s behalf. Client will be responsible for all expenses incurred and agrees to reimburse Fox and Hounds Pet Services, LLC upon return.  Attempts will be made to reach the client and emergency contacts (who may have a spare key), prior to hiring a locksmith.